FashionEyewear.co.uk Reviews

7,989  Excellent
TrustScore 4.5 out of 5

4.3

In the Glasses Store category

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Reviews  7,989



Rated 1 out of 5 stars

Very very very poor Service

Very very very poor Service. Placed an order in mid-Feb till now still chasing it. So frustrating. This is not a joke or fake Add its a real i am happy to provide the amount of emails i received in regards to delaying my order at least 4 emails till now still didn't receive my order. Do NOT use

Reply from FashionEyewear.co.uk

Thank you for the feedback. We require an order ID or email address in order to help resolve this issue.
Regards
Fashion Eyewear


Rated 5 out of 5 stars

Professional Service

My item was on back order but I was willing to wait as I really wanted the glasses. These guys kept me informed with regular email updates. Once my glasses arrived I must say I am over the moon. Thank YOU!


Rated 1 out of 5 stars

Very slow to give refund for returned glasses , still chasing them up .

Bought and returned glasses a while ago still chasing up refund.

Reply from FashionEyewear.co.uk

Hi Rol,

Thank you for your feedback.

I had have a look at your order and I can see that it has been placed on the 7th of March and it was sent out on the 8th of March. On the 17th of March, we confirmed we received your return back and one of my colleagues sent you an email specifying that the refund will be processed within 14 working days as per our terms and conditions.

I can confirm this has been actioned today.

Kind Regards.

Fashion Eyewear.


Rated 1 out of 5 stars

NO GLASSES IN 3 MONTHS

Have been waiting for 3 months now and I keep hearing that the supplier has delayed the package. their customer service does nothing but give excuses. If you can't deliver it why does your site STILL say that it will only take a week for delivery???

Reply from FashionEyewear.co.uk

Matehan,
Thank you for the feedback a member of the team will reach out directly.
Regards
Fashion Eyewear


Rated 1 out of 5 stars

Possible false advertising

I’m pretty sure they advertise products which they do not stock - hence the cheap prices on certain brands. I would be interested if anyone has actually received Chanel from this company or if it is all false advertising to draw customers in. Order placed in February and received 4 two week delays email. After this time it’s pretty clear the order will not be fulfilled, so refund requested as I refuse for them to keep my money even longer.

Reply from FashionEyewear.co.uk

Thank you for the feedback.
I have reached out directly to provide you with some context and also confirmed your request has been actioned.
Regards
Fashion Eyewear


Rated 5 out of 5 stars

Excellent Process

Wanted some special Oakley's Took advantge of the sales and got a couple of pairs. Zeiss lenses we great as were the Oakley prescription glasses


Rated 1 out of 5 stars

I'm so dissapointed

I'm so dissapointed, still i haven't received my order since January 2022!

Reply from FashionEyewear.co.uk

Jan,
Thank you for the feedback a member of the team will reach out directly.
Regards
Fashion Eyewear


Rated 5 out of 5 stars

Happy Customer

My son has a special birthday coming. He had his eye on some very high end glasses, which I treated him to, Fashion Eyewear had the best price, infact when I tried to price match with other online retailors they would not, so these guys came through !!!!


Rated 5 out of 5 stars

First Time

This was my first experience with Fashion Eyewear. Service was great, my glasses are great all arrived in good time and exactly as expected


Rated 5 out of 5 stars

The Best

Had some issues with my delivery, the customer service were really helpful, investigation was escalted OPS manager got it sorted - Thank you Mandeep


Rated 5 out of 5 stars

So Pleased

I ordered Gucci frames with the Gold lens package and added blue light filter. There was a coupon code to give me 40% off lenses. Based on past reviews, I upgraded my shipping for an additional $10. All in all, paid about half of what I would've at LensCrafters. I ordered it on Feb 9th. As for e-mail updates: received confirmation email Feb 11th, update on Feb 28th, March 8th checked by optician, shipped March 9th. I received it March 11th. I live in LA so super fast shipping from London. Frames are authentic and came in their box, certificate of authenticity booklet, glasses case, cleaning cloth, and original plastic lenses. It was worth waiting those two extra weeks of turnaround time considering I saved hundreds of dollars.


Rated 1 out of 5 stars

I am always keen to leave positive…

I am always keen to leave positive reviews of service I have received. Unfortunately I would not consider leaving even a neutral review.

The service has been absolutely awful. I ordered my glasses in January and have been fobbed off numerous times with emails saying my glasses are delayed. I have now been informed the glasses I ordered were never available in the first place. They have infact been discontinued. Despite this fashion eyewear were happy to take my money at the time of the order. I am so disappointed that I have had to wait so long (almost 3 months) only to be told I will not receive my glasses at all. Total waste of time, I would not recommend at all. Sorry to say I can’t leave a more positive review as I would like to have done so. My advice would be don’t bother ordering you’ll only be disappointed.

Reply from FashionEyewear.co.uk

Thank you for the feedback.
We have reached out directly
Regards
Fashion Eyewear