Fitrite Fencing & Decking Ltd Reviews

32  Great
TrustScore 4 out of 5

4.1

In the Deck Builder category

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Reviews  32



Rated 5 out of 5 stars

Absolutely excellent service from Joe…

Absolutely excellent service from Joe in Burgh Castle, Norfolk. From the initial enquiry through planning and finally execution Joe was helpful and efficient. My decking is exactly what was ordered and was completed quickly, Highly recommend him.

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Rated 5 out of 5 stars

5 stars

Fantastic service and fitting of a veranda. All done quickly and efficiently. Really happy with the result. Thank you Emma for your help. Would not hesitate to recommend the company.

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Rated 1 out of 5 stars

Terrible customer service

Visited our caravan on 4/2/22 to find a glass panel on the decking had been blown out with high winds.
Noted that it had been put in with plastic brackets which had broken, brackets did not have the required amount of screws in them. Contacted Fitrite and spoke with Paul who was very helpful and informed me that the rep for our area was John and he would get him to call me which he did. He informed me they were very busy on other sites repairing storm damage and he would try to visit to assess the damage to my decking, having forwarded pictures of the damage to him via Paul I informed him that I was not happy with the shoddy workmanship which in my opinion caused the damage he informed me that I would need to claim on my insurance to pay for the repairs !!!The fitting of my decking has been one problem after another resulting in me having to chase them up to get anything done. Called again today again spoke with Paul who informed me he would get John to call me .....again no contact
Until my decking is repaired I cannot use my caravan as I have a young pup who would escape
Knowing now what I know I would avoid this company customer service is terrible


Rated 3 out of 5 stars

squeak

I have a lodge on a site and have had my decking enlarged 3 times. Really pleased with the outcome but we have terrible squeaks. I contacted Fitrite and a fitter on our site looked at it and said it wasn't right. We eventually after many calls got an email to say that they would send someone out and they did and the outcome is that the boards have to many joins as enlarged the decking also the deck will squeak with the change in weather, so was quoted to replace the decking with longer boards. As I stated in my email not at any time didi the rep or the fitters say you may experience squeaks with this and on there website it says "won't squeak". Also the gate has slightly dropped and no reply on sorting that out. Not very happy with outcome have asked to see someone in person but as of yet no reply. Realise Covid has held up the world but this has been going on for at least 9 months.


Rated 5 out of 5 stars

Very good exeperience

I had an initial design visit for a residential decking from one of Fitrite's sales executives - Chris Cunningham, who understood exactly what we were looking for, guided us and produced an excellent design that met our needs (which he emailed us along with a competitive quote to consider). After getting a couple of other quotes for comparison we decided to go ahead with Fitrite. Chris came back out within a couple of days and signed all the necessary paperwork. On both visits he was friendly, courteous and professional.

Just one week later we had the deck fitted. The two lads who installed it arrived just after 8.30 am and grafted! They put it a hard day's work, and were friendly and polite throughout. The front fascia plate had arrived damaged but they went and had a replacement for me within the hour and continued with installation.

Having only had it installed yesterday, I cannot comment on longevity of the decking, but the quality of workmanship and the product itself is excellent and we can't wait for the better weather to start to enjoy our new decking!

A courtesy call the next morning was made to check that we were pleased with the service we had received.

Every touch point with Fitrite has been a great experience and I wouldn't hesitate to recommend to others. Thank you.


Rated 1 out of 5 stars

Awful Customer Relations

I built a deck using Fitrite materials two years ago. The decking boards have been OK but the edging trim has sun bleached to a very pale grey. After 4 months of repeatedly trying to obtain an answer (yes, I know things have been difficult during lockdown), Fitrite have just said it's been fitted incorrectly! There's no further explanation, just that one line. I fitted in accordance with their videos and having looked at an installation at a nearby garden centre. I'm at a loss as to how a trim can be installed incorrectly and, more so, how it would affect its sunlight durability. They haven't explained either. I'll never use them again.

Reply from Fitrite Fencing & Decking Ltd

Could you please call me on 01302 579629 to discuss your issues, my name is Anne-Marie, I am the customer Service Manager for Fitrite.

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Rated 1 out of 5 stars

Don’t Bother!

Don’t Bother!
We have been trying to get this company to come out and give us a quote for a caravan veranda for 6 weeks. The first phone call was six weeks ago, where we were told it would be a few days before the rep could call. Two weeks later and no contact I rang back. Full of apologies and promised to get the rep to call. Another week and no call. I would normally have given up by this point but our site recommended them so I persevered. I rang a third time and received a call back with a promise they were coming out on a date two weeks ago. I advised we wouldn’t be there but they said that would be ok. They said they’d do a quote and email it to our site owners and copy me in (at my request!). That was over two weeks ago and still not heard anything.

UPDATE: a 'complaints manager' called Aisling contacted me after I left a comment on their facebook page. She was very apologetic and said she would ensure someone came out to measure up for a replacement veranda. Sure enough I was contacted by a rep who looked at our existing veranda and advised that they were unable to match it up with their product so I asked them to quote for a new veranda. They said they would and would email the quote to the caravan park and myself. This was around 30th September. Since then we have not heard anything. I have even contacted Aisling via the means she contacted me but no response has been forthcoming. Avoid this unreliable company at all costs.
Further update. We eventually had decking fitted but they’d measured it incorrectly and so the gate latch couldn’t be fitted. They extended it by a few inches which made the first step very high, but most alarmingly, wasn’t enough to stop the caravan door from catching on the gate stopping my husband from being able to get out. Luckily we managed to open the door with force.
Calls and promises to put things right resulted in nothing happening until eventually I managed to speak to someone who said they could either extend it at our cost (!) or have the gate open outwards.
We agreed to the gate opening outwards but haven’t been to the caravan since so not sure if it’s been done. Not a great company to deal with.
Ps. My review had been posted on another Fitrite company’s page in error originally.


Rated 5 out of 5 stars

Delighted with decking

I am very pleased with my decking from fitrite I could not be happier,everything went smoothly from start to finish. I had a friendly consultant called Paul Noad who initially came out and measured up to my specification. He outlined everything what was going to happen. He even came back out to re arrange a slight change I made to my original design and it was no problem at all. Every one I came into contact with from fitrite were very nice and friendly.
Mavis

Reply from Fitrite Fencing & Decking Ltd

Customer satisfaction is key for us and from your review I can that Paul has delivered this for you. We hope you enjoy your outside space.
Anne-Marie


Rated 5 out of 5 stars

Superb

We are over the moon with our decking. Chris came out was very friendly and was able to help me with ideas for the area in question. It was booked and fitted in no time. Both men who fitted were very friendly efficient and really tidy. Couldn’t of asked for more from fitrite thank you 😊

Reply from Fitrite Fencing & Decking Ltd

So pleased to hear how happy you are with your new deck, I will pass on your comments to the fitting team and Chris.
Anne-Marie


Rated 5 out of 5 stars

HIGHLY DELIGHTED WITH OUR FITRITE…

HIGHLY DELIGHTED WITH OUR FITRITE DECKING AND FENCING.
Contacted fitrite for some replacement decking and fencing. They sent a consultant named Paul Noad. I explained to him what I wanted, he measured up and designed exactly what I had asked for. There were no pushy sales tactics from him, when he giive me the the price for the work to be done, he asked if I would like to think about it.
I didn't need to think about it, I knew what I wanted he knew what I wanted. I signed for the job there and then.
So glad I did some 5 weeks later old fencing decking gone new in place.
Looks absolutely amazing, a total enhancement and transformation to our garden. Thank you so much Paul, the fitters and the whole Fitrite team.
I highly recommend the Fitrite Company to anyone wanting or thinking about decking, fencing or both together. I promise you won't go wrong with Fitrite.

Reply from Fitrite Fencing & Decking Ltd

Thank you for taking the time to leave this review and recommendation. It really means a lot to us, as word of mouth and customer experience is the best type of press a company can ask for and we pride ourselves on delivering excellence. We hope that you enjoy your new deck for years to come.
Anne-Marie

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Rated 5 out of 5 stars

Paul made the experience of ordering…

Paul made the experience of ordering our decking simple and convenient, he kept us up to date with everything, a very prompt and professional service from Paul's quote to the quality fitting, I would certainly recommend

Reply from Fitrite Fencing & Decking Ltd

Thank you for choosing Fitrite to fit your new decking we hope you enjoy it for years to come.
Anne-Marie


Rated 4 out of 5 stars

So happy with my decking

So happy with my decking. Paul the rep that came out was excellent. Very pleasant man who sat down and went through everything, even with my concerns of previous reviews he put me at ease. Only set back was with a delay with the materials, to which I was informed.3 week delay means I cannot use now till warmer weather comes in. Guys that came to do decking was really professional and polite. Otherwise would of given 5 stars. Highly recomend. Paul Nord is outstanding in his process and goes through everything, even phoned his boss to ensure things got done how I wanted it ,kept updated by Paul via text and email from company,he went above and beyond for me and my wife. Total gentleman.

Reply from Fitrite Fencing & Decking Ltd

Thank you for taking the time to write this review, we are really pleased that you are happy with your deck and the service you received. We have been booked solidly since April this year and 3 weeks has been the standard turn around as a result but hope you believe it to be worth the wait.
Anne-Marie


Rated 5 out of 5 stars

Paul Noad. Company representative.

At the moment, I can only comment on Paul Noad, the representative who came to see me initially, not the fitted decking. Paul was excellent. He helped me choose the colour and was very convivial. He wasn’t pushy at all and has kept in contact with me, updating me on delivery and even taking on an issue I have at the moment. Well done Paul. You are an asset to the company. The 5 stars belong to you.

Reply from Fitrite Fencing & Decking Ltd

We will pass your comments on to Paul as he and we pride ourselves on customer satisfaction.
Anne-Marie


Rated 5 out of 5 stars

Great work from start to finish

I was visited by Paul Noad when I requested a quote for my decking. The decking was on stilts and a fair bit of sq footage. Paul listened to what I wanted, discussed my options and any possible issues particularly because it was on stilts. He was very professional and eliminated any concerns I had and provided me with a competitive quote especially considering the complexity of the build. He was professional, didn't put me under any undue pressure. He kept me up to speed on the procedings and checked that the job had been completed to my expectations.
The decking was completed predominantly by two employees. I wish I had their names. They were professional, polite and built up a great relationship with me as a client.
I am overjoyed with the outcome and I've received lots of compliments from neighbours one of whom as asked for a number to contact. Our house backs on to a field and many people who walk ther dogs have also commented on it with nothing but great reviews. Can't wait for the summer to enjoy it. xx

Reply from Fitrite Fencing & Decking Ltd

Wow what an amazing review thank you for this fantastic feedback I will pass this on to the team who pride themselves on doing their very best.
Anne-Marie

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Rated 5 out of 5 stars

Craig and skye did a fantastic job…

Craig and skye did a fantastic job doing our new decking,Anne Marie was very efficient in organising the work to be done many thanks to you all 🙂

Reply from Fitrite Fencing & Decking Ltd

Thank you for the feedback on the team we will make sure they are aware of your comments.
Anne-Marie


Rated 5 out of 5 stars

A diamond wedding anniversary present to ourselves!!

My husband has Parkinsons and has slipped over several times on our old wooden decking so we wanted a non slip replacement.
The new one is just what we needed and looks great too. The fitters were amazing! They worked really hard and didn't even stop for lunch they completed in 2 days and left the site clean and tidy.
Well done to all involved for a super addition to our garden.

Reply from Fitrite Fencing & Decking Ltd

Thank you for leaving us this lovely review It really makes a difference knowing how happy our customer are with their new decks. We hope you both enjoy it for many years to come.
Anne-Marie