Jacaranda Living Reviews

265  Excellent
TrustScore 5 out of 5

4.8

In the Linens Store category

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Reviews  265



Rated 4 out of 5 stars

not what expected for price

design lovely - quality of shower cap less than expected and it falls down on my face my face - didn't like working with Amazon Pay

Reply from Jacaranda Living

I’m so sorry to hear your shower cap was too loose Rose! Of course we will replace it. It should be a good fit, tight enough to keep water out but loose enough to be comfortable.
Next time if you’d prefer not to use Amazon Pay you can select credit card or PayPal as an option at checkout.
Thanks for your kind words about the design!


Rated 5 out of 5 stars

Jacaranda Living was wonderful to work…

Jacaranda Living was wonderful to work with. I ordered the most beautiful guest towels, Jacaranda emailed me twice to make sure I had ordered exactly what I wanted. I would most certainly work with them again!

Reply from Jacaranda Living

Thank you so much Kelly! We are so happy you love your new items from us :)


Rated 5 out of 5 stars

The nightgown is beautiful and…

The nightgown is beautiful and extremely flattering. It arrived quickly and I'm very satisfied with this purchase.

Reply from Jacaranda Living

Thank you for the kind review Leslee! We are thrilled you love your new nightgown :)


Rated 5 out of 5 stars

These towels are beautiful and just…

These towels are beautiful and just what I was looking for. My order arrived quickly; I am very pleased.

Reply from Jacaranda Living

Thank you so much for the review Tina! We're thrilled you love your towels!


Rated 5 out of 5 stars

The nightgown is beautifully made and…

The nightgown is beautifully made and the material is soft on the skin.
It took a bit long for the team to ship my order, but this was due to the holidays. once it was shipped it arrived quickly.

Reply from Jacaranda Living

Sorry about the delays! Thanks for the sweet review :) have a wonderful day!


Rated 5 out of 5 stars

Ideal for the beach and pool

Ideal for the beach and pool! All my friends now have Jacaranda Living towels! Yes, and I did not limit myself with one towel.

Reply from Jacaranda Living

Thank you William! We are so pleased you and your friends are loving our towels :) hope to help you find something you will love again soon!


Rated 3 out of 5 stars

Shower cap

I ordered an attractive shower cap but the site should have indicated that it was very large. If I had known that, I wouldn't have bought it.

Reply from Jacaranda Living

Hi Susan,

Thank you for your feedback! We are sorry you weren’t happy with your colorful waterproof shower cap. Most of our customers love that they are roomy, perhaps the waffle weave shower cap would be a better fit? Please contact us if you’d like to exchange it! Info@jacarandaliving.com

Best,
Cathy


Rated 5 out of 5 stars

Fantastic Nightgown and Service

First and foremost, my wife absolutely loves her nightgown. Nearly as important, Jacaranda went above and beyond with its customer service. I initially advised that I was hoping the nightgown would arrive as a gift for Christmas, with a request for some shipping information which was provided. The gift then slipped my mind until Jacaranda, on their own, realized that the shipment was in limbo via tracking for reasons that are not clear, and they went ahead and FedExed another nightgown to ensure that it arrived in time for Christmas. I've never encountered customer service like this, and the product is fantastic. 5 stars all around.

Reply from Jacaranda Living

Thank you so much Alexander! We're so pleased it arrived in time for Christmas and your wife is happy with her nightgown! Hope to help you again with something else she might love in the new year. Thanks again for such a thoughtful review :)