JAXXON Reviews

24,460  Excellent
TrustScore 4.5 out of 5

4.7

In the Jewelry Store category

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Reviews  24,460



Rated 1 out of 5 stars

No delivery

My delivery has not been delivered like promised. Been 2 days past delivery date.

Reply from JAXXON

Hi Josh! Thank you so much for taking the time to leave us a review, we want to make sure every customer has an incredible experience with our team here at JAXXON! One of our agents will reach out to you!


Rated 5 out of 5 stars

First time buying from Jaxxon

First time buying from Jaxxon. My husband loved his chain. Super good quality, fast shipping and great costumer service. Definitely recommend

Reply from JAXXON

Thank you for writing us a review. We really appreciate it! Glad that your man loved the chain! Welcome to the JAXXON fam!


Rated 1 out of 5 stars

I had to return my chain because it was…

I had to return my chain because it was too yellow so i think the pictures a little misleading as to what to expect from jaxxon jewelry

Reply from JAXXON

Hi Idelisa! Thank you so much for taking the time to leave us a review, we want to make sure every customer has an incredible experience with our team here at JAXXON! One of our agents will reach out to you!


Rated 5 out of 5 stars

Customer service

Excellent customer service. Thanks Jade

Reply from JAXXON

So glad you had such a great experience with our team here at JAXXON! Jade is an absolute rockstar, we're so glad you agree! Welcome to the fam!


Rated 5 out of 5 stars

I recently gave a review on the 5mm…

I recently gave a review on the 5mm Rose Gold Cuban which I thought was fantastic and was actually one of my most favorite pieces. However I noticed that it was rough on some edges versus my other Cubans which are usually smooth like butter (this is what makes these chains amazing not just the look). I personally did not mind but I did have to mention it in my review. Afterwards I was very surprised to have Pam from Jaxxon get in touch with me because of this and offered to provide me a replacement for the Rose Gold I had. I was perfectly fine with it despite the rough edges but Jaxxon and Pam wanted it to be perfect as manufactured and I had to oblige to their request for a replacement. I was really impressed that they wanted their products to be #1 in all aspects and I have tremendous respect for that. They even went above and beyond and did not take this off my 1 time lifetime replacement as a courtesy to me. What is not to like! I highly recommend this company and it’s values!

Reply from JAXXON

So happy to hear about your amazing experience! We do our absolute best to deliver perfection every time and comments like this mean a lot. Pam is an incredible part of our team, we are so glad you had an incredible experience interacting with her! Looking forward to seeing some more orders from you in the future!


Rated 1 out of 5 stars

I purchased a gold chain that turned…

I purchased a gold chain that turned brown so they did replace it but the second one turned brown in 3 days. I just wasted my money on cheap jewelry. I will never deal with this company and I've told many people to use a legitimate jewelry store.

Reply from JAXXON

We sincerely apologize. Our gold-bonded jewelry is coated 3x in the same real 14k gold as our solid 14k gold jewelry. This sounds like a quality control issue that slipped through the cracks. We will have one of our customer support agents reach out to you immediately.


Rated 5 out of 5 stars

Great customer service

When I had an issue customer service was quick to resolve it and find me a solution. They communicated with me everyday until resolved. Thanks for all your help!

Reply from JAXXON

Thank you for writing us a review, we really appreciate it! We aim to make sure that all customers are happy with their experience so we are thrilled that you think we do that! Welcome to JAXXON!


Rated 5 out of 5 stars

Fixed my concerns

Initially I didn’t give a good review but Jade addressed all my concerns! Now I’m happy!

Reply from JAXXON

So glad you had such a great experience with our team here at JAXXON! Jade is an absolute rockstar, we're so glad you agree! Welcome to the fam!


Rated 1 out of 5 stars

You get what you pay for and bad customer service

Long story short. Bought the 2 chain, husband loves it and wore it everyday. One chain, the clasp wasn’t sturdy so the chain would fall off. Customer service said return and they will send a new one. I returned the damaged one. Then they said I had to return both so I went again to return the 2nd chain. Jaxxon sent me a new one however next week customer service wrote me a very rude email accusing me that the necklace wasn’t in the box. The person even wrote in capital letters “BOX WAS EMPTY!” And that I need to send them the necklace or else there will be “repercussions”. Excuse me but I mentioned they have no idea who I am to accuse me of something which wouldn’t of happened if they’re product was in good condition to begin with. I thought that was the rudest email accusing me with capital letters and threatening me about repercussions without even asking me questions. I laugh at them because it’s $250 I mean they have no idea what I can buy and yet I chose to buy from their brand and this is what I get. You get what you pay for I suppose.

Reply from JAXXON

We sincerely apologize for this inconvenience. Thank you so much for bringing this to our attention! We pride ourselves in ensuring that our customers are 100% satisfied with their JAXXON experience. One of our agents will be reaching out to you as soon as possible.


Rated 1 out of 5 stars

Bought something that was suppose to…

Bought something that was suppose to have my name engraved on it and never received it . Just received my chains and bracelet

Reply from JAXXON

We sincerely apologize for this inconvenience. Thank you so much for bringing this to our attention! We pride ourselves in ensuring that our customers are 100% satisfied with their JAXXON experience. One of our agents will be reaching out to you as soon as possible.


Rated 5 out of 5 stars

BF loved it

My bf loved his ring and bracelet I got him for his birthday. They did free Engraving too and it arrived quick. Would buy from here again

Reply from JAXXON

I am so glad that we met your expectations. We really appreciate that you took the time to write us a review. We are happy to have you as a part of our JAXXON fam! Hope to see more orders from you in the future.


Rated 5 out of 5 stars

Amonique took care of my issue…

Amonique took care of my issue instantly. No questions asked and on par with my expectations. Pleasantly surprised with the customer service experience on my first interaction with this brand. Thanks Amonique for making this experience 5 star

Reply from JAXXON

So glad you had such a great experience with our team here at JAXXON! Amonique is an absolute rockstar, we're so glad you agree! Welcome to the fam!


Rated 5 out of 5 stars

Reply from JAXXON

So glad our team provided exceptional service for you! Thank you so much for taking the time to leave us a review, we so appreciate it!


Rated 5 out of 5 stars

Amonique helped me out and she was…

Amonique helped me out and she was super quick and open to addressing my issue. I hope I have an Amonique everytime I ask for help.

Reply from JAXXON

So happy to hear about your amazing experience! We do our absolute best to deliver perfection every time and comments like this mean a lot. Amonique is an incredible part of our team, we are so glad you had an incredible experience interacting with her! Looking forward to seeing some more orders from you in the future!


Rated 5 out of 5 stars

Quality jewelry for an affordable price

Ordered a ring for my boyfriend as an anniversary gift and wasn’t sure what size he was, but Jaxxon recommended size 10, as that’s a pretty common size for men, and it fit my boyfriend’s middle finger perfectly. I wasn’t looking for him to wear the ring on any particular finger, and that worked for him, so we’re both happy with the purchase! I also loved that along with the ring, Jaxxon sent a ring size measuring tool so that we were able to measure our other fingers for future ring purchases 😉 The ring is made of quality material that you can clearly tell when you wear it and hold it, and for an affordable price. My boyfriend has gotten lots of compliments on it! Another thing I loved, was the option to engrave the ring, which I passed on for this purchase, but will consider for future purchases. Overall, very happy with my first purchase with Jaxxon.

Reply from JAXXON

So happy to hear about your amazing experience! We do our absolute best to deliver perfection every time and comments like this mean a lot. Hope to see some more orders from you in the future!


Rated 5 out of 5 stars

10/10 recommend

Bought the gift set for my boyfriend and he loved it! No complaints and great quality. Shipping was fast too.

Reply from JAXXON

Thank you for writing us a review. We really appreciate it! Glad that your man loved the set! Welcome to the JAXXON fam!


Rated 5 out of 5 stars

Very helpful

Very helpful. Responded in a timely manner.

Reply from JAXXON

So pumped to hear that you had a great experience with our team here at JAXXON! Thank you so much for taking the time to leave us a review, welcome to the fam!


Rated 5 out of 5 stars

Everyone was very helpful in letting me…

Everyone was very helpful in letting me know exactly what I needed to do to claim a warranty return. I love dealing with this company and love there chains!

Reply from JAXXON

Glad that we were able to help you with your orders! Thanks for writing us a review. We really appreciate it! Welcome to the fam!


Rated 5 out of 5 stars

Excellent Customer Service

I had an issue with my order but the customer service chat response time was so quick and they helped me with my problem.

Reply from JAXXON

So glad that you received incredible service from our team! Thank you so much for taking the time to leave us a review, it's so appreciated!