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They were really helpful when I had to do a return
The size I ordered was too big for me and I had a chat with Sittie and she was so helpful. She will send me a new item with a smaller size which cost me only the shipping and I still can keep the old item. She was so nice and easy to chat with. Great experience so far!
Sheena was excellent in helping me with my order!! Excellent customer service!!
Jill was helpful in getting me a replacement for the items I ordered that were too small. She presented me with all my options and I was able to make a quick and easy decision!
The agent was so helpful and guided me through several options that I had. Efficient and professional.
Jupiter was very quick to answer all the questions I had. Very pleasant and knowledgeable. Definitely makes me want to do more shopping with this company. Customer service does go a long way. 10 stars from me :)
I'm very satisfied with the help I received great company to do what they say
Sittie has been very helpful and onhand on my request. I was just asking to locate my delivery as it got lost. But was very friendly enough to offer me a replacement for free. This is quality service. She has been very nice and patient to talk with. She will certainly keep your customers happy and avid.
After 3 months!!! from initial order and multiple chase up with their customer services and my local couriers I’ve been informed that there was an issue with local courier service and they suggested resend the order for extra fee or refund excluding postage.
Customer service are just dummy robots replying with miserable excuses and even saying covid was a cause, however it was not even close to the truth, just a popular excuse nowadays.
I would never ever order anything again from them and don’t recommend to anyone.
Moreover I already submitted request to legal services to check in their misleading and fraudulent behaviour.
Reply from Kewlioo
The support given was A-1 service. I deeply appreciate the concern given through the entire telephone call
Customer Service is amazing.
Kewlioo was able to help me replace my order because I selected the wrong size. Free of charge. The best.
Quick and painless exchange.
Thank u Sheena for your kindness and attention to me u very sweet
Agent is very helpful. I got a very fast reply and fast solution on my problem
She help me a lot. She was very kind!!! I'm a happy customer....
I bought the new Sauna jacket. I was very excited! However, unlike the sauna suit, it fits weird. Tight in the shoulders and neck but suoer loose in the waist.where the weight lose must occur. Stick with the sauna suit. It fits well
Reply from Kewlioo