My Baggage Reviews

16,143  Excellent
TrustScore 5 out of 5

4.8

In the Shipping Company category

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Reviews  16,143



Rated 5 out of 5 stars

Bag shipped from NI to USA

Bag shipped from NI to USA in 3 days, very quick and able to track every step. Customer service also extremely helpful and fast to reply. Will use this service again in the future.


Rated 5 out of 5 stars

Fantastic service and company

I booked with My Baggage after the 1st company I booked with failed to pick up my suitcases on 3 different scheduled dates. My Baggage was really great. They picked up my bags exactly when they said they would and delivered them to the US from Ireland in 4 days with no problems. The cost was responsible and less than what others were charging. Received tracking information throughout the shipping process so I could keep track of my bags. I will definitely use them again and highly recommend this company.


Rated 5 out of 5 stars

Very happy, would use again

Send a suitcase to Australia rather than pay extra to take it on 2 flights. Picked up on the specified day and arrived at the destination about a week later. I was pretty thorough with the customs form and it got through without issue (personal clothing and items). Very happy with the service, no issues at all.


Rated 1 out of 5 stars

I had a very bad experience

I had a very bad experience. I received my luggage almost 3 months later. I had to exchange a loooot os emails with them and DHL to release my luggage. I had to pay a lot more to DHL that taxed all my personal belongings.
I spent a lot of money, time and stress. Very disappointed.

Reply from My Baggage

Hi Pedro, thank you for using My Baggage and for your review. I do apologise if you had any issues with customs in Thailand, the majority of used personal effects clear customs without any additional checks on this route. Customs are a governmental authority and we do not control this process. I can see that our customer service team did help you throughout the delay in customs as there were several issues such as items being sent and not being declared on your customs forms as well prohibited items that were included in your shipment that caused added to the delay. We do show clear warnings prior to booking and after booking regarding prohinited items that should not be sent under any circumstances.

Despite this, our customer service team did continue to help and liaise with our courier partners as much as possible and were monitoring and updating you until delivery took place. We are disappointed in your review as whilst I do appreciate there was a lengthy delay in this instance, this was not caused by My Baggage or it's employees who did their very best to resolve this for you.


Rated 5 out of 5 stars

Great experience

I relocated back to England from America and used My Baggage and was very happy with the service. My boxes were picked up on Monday and delivered on Wednesday. The weight allowance was extremely generous, 66lbs is a lot of clothes!
Thank you for a good service.


Rated 5 out of 5 stars

Easy, Good Pricing, Ship Boxes Abroad

I cannot believe there is such an easy and economical way to send boxes abroad. I am moving from the UK to the US and had been dreading the thought of shipping some boxes, worried it would cost a fortune, thinking I'd be in the post office perhaps not receiving very clear or good customer service. My colleague looked into FedEx pricing for me and the prices were outrageous (close to $600 for a small box that didn't weigh much, that's about £455). Somehow I found My Baggage via google and I'm so glad I did. I was able to ship four boxes, 18in x 18in x 18in (45cm x 45cm x 45cm) each, weighing about 40 lbs each (18 kg), for just under £100 per box. The website is easy to use and very intuitive. For customs, you have to enter a price for each of your personal used goods and that is time-consuming, but you'd have to do that for any shipping method. My Baggage's site made that a simple process too. Then you print your labels and tape them to each box. I entered all of my information and booked my order on a Friday. On the Monday they had DHL come collect the boxes from my flat in London. Two days later, on the Wednesday, the boxes were delivered to the address I provided in the US. I couldn't believe the speed!
On a separate note, I got my shipping boxes and brown packing tape and bubble wrap from PackingBoxes.co.uk if you are looking for a source for those sorts of things.


Rated 4 out of 5 stars

Great service

Great service! Quick, professional & efficient! If you’re sending used goods then make sure to notify the company as there will be an importation charge before your items reach their final destination.


Rated 5 out of 5 stars

Great Service

I shipped a bike from US to Spain. Worked great. All the steps were clear, they helped with the customs paperwork in Spain, and the price was very fair. Had a earlier failed attempt with another shipping company (which shall not be named) who basically left you on your own with respect to customs. I would use my baggage again without question.


Rated 5 out of 5 stars

Fantastic experience of moving from Bay…

Fantastic experience of moving from Bay Area to Canada

I had to ship 9 large boxes from Bay Area to Ottawa and I was searching for a reliable mover and then a friend referred me to mybaggage.com. I was surprised with the low rates and was a bit apprehensive as well. However, once I used their services, I would definitely recommend their service to everyone.
Its easier to club multiple shipments, declare customs and best part is that the customer care is so easily accessible.


Rated 5 out of 5 stars

Everything was So smooth!

Easy instructions! Helpful people on the helpline! Everything from booking to having my bags picked up and dropped so so smooth! Saved me a lot of $$$ !
Would highly recommend !


Rated 5 out of 5 stars

Best Customer Service Ever!

Best Customer Service Ever!

Thank you so much for this absolutely stunning customer service experience! Every agent I spoke to, deserves 7 stars. Super good response times and very solution oriented. Bravo! On top a detailed tracking system. Highly to recommend!