So my first order wasn’t too hot. Local temps were in the 40s and they shipped with no heat packs. The reason I rate them 5 stars though is for their customer service. I reached out multiple times over live chat and they were helpful every time. Mistakes happen, what matters is how they handle it. Chrissy was super helpful, there was one other person who I forgot.
Company activitySee all
I got ripped off I ordered a 3.5. To 4.75 inch fish and got a 2.5 not worth 200 dollars ,I thought your company would be better. Not. I took pictures of the fish wile it was in the shipping bag with a ruler next to it Sent them to u 3 pictures and now you want me to take the fish out of the tank to send more photos next to a ruler…not going to happen. I will just take the hit ..beware they can send you any size fish. I ordered large got medium never buying fish online again shame on u. I’m thinking of posting on Facebook and instagram with pictures see what the people think
I recently ordered two fish from Saltwaterfish.com, and I am completely satisfied with my order. The fish arrived in excellent condition, and they are doing really well. I would order from them again.
I never had any problems ordering from Saltwater Fish, my fish and Invertebrates always came on time and were healthy and I will keep doing business with Saltwater Fish.
Sheila provided me with outstanding Customer Service!
I had fish DOA from last week, had replacements done and consolidated with new fish and corals I purchased for a new order. Sheila handled everything in a professional manner and transactions went very smoothly. I highly recommend Sheila, she is great!
Thank you Sheila for all of your help!
Easy ordering process and they follow thru way accurate and fast service.
Great services and lots of great sales often. Been a repeat buyer for many years
The people at SaltWaterFish are always very helpful. They have a great 15 day fish guarantee, while most other salt water fish stores offer no guarantee. Fish are always carefully packed for their journey.
I needed snails and I ordered a couple of fish from this website and when I got them they were dead ! They only gave me store credit and I would have to pay for shipping for more items when they clearly shipped me dead snails overnight ! Do not use this website !!! Horrible
Reputable site, ease of use
Saltwaterfish.com needs to change shipping companies as well as their tank parameters. Multiple DOAs over the past month, salinity in bags was pushing 1.028. I would love to give this company another chance, I however do not want to risk the lives of anymore amazing fish.
Ordered numerous fish and inverts from here. Well packed and rarely have any issues.
Alway ship quality, healthy marine life without diseases.
Easy shopping and excellent customer service from Mary.
The fish were healthy when I got them but steadily they started showing signs of sickness. Now I'm showing five sick with what looks to be ich a second one died I only got 9 fish. One of them I thought was dead but I'm pretty sure it'll be dead soon cuz it buried under the sand when I went to go get it. The funny thing is I have them in with a large amount of other fish and not a single one of my other fish is sick. I'm hoping this isn't normal thinking that I got a good deal I went and put in another order.
I’ve had great success with them, with only 1 doa and they refunded me within the hour of arrival
Very easy to use website. Fish arrived promptly and healthy. Very happy with my purchase and will use them in the future