Cartridge People Reviews

2,849  Excellent
TrustScore 5 out of 5

4.9

In the Toner Cartridge Supplier category

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Reviews  2,849



Rated 5 out of 5 stars

Print cartridge issue solved

I had experienced a problem with a renewed colour cartridge however, cartridge people, in particular George, were very helpful in solving the issue. With that in mind, I can confidently recommend this company.

Reply from Cartridge People

Dear Leslie
Thank you for your review.
I am sorry you had a problem with one of the cartridges we supplied, but it's great to hear George helped to resolve this.
Kind Regards
Marianne

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Rated 5 out of 5 stars

Great service

Ive used Cartridge People for years. Really reliable and good quality inks. Just received great servcie today from Simon Heath.

Reply from Cartridge People

Good afternoon Colin
Thank you for taking the time to leave your review.
I am please to hear that you are happy with the products and the service received from Simon.
I will ensure that your comments are passed to him.
Kind Regards
Marianne


Rated 4 out of 5 stars

Colour cartridge issue

Purchased both colour & black ink cartridges for my HP printer, the colour cartridge was faulty, George at customer services handled the matter in a timely manner and sent a replacement which arrived within 2 days of the complaint - many thanks George for assistance

Reply from Cartridge People

Good afternoon Mart
Thank you for your review.
I am sorry to hear that you had a faulty colour cartridge, but I am pleased that George helped to resolve this quickly for you.
I will pass on your thanks
Kind Regards
Marianne


Rated 1 out of 5 stars

Not usable.

Bought a bottle of Epson 104 compatible ink. The ink is fine but there's no filling attachment and no way of transferring the ink to an Epson bottle with a filling attachment. Hence useless.

Reply from Cartridge People

Dear Mr Colman
Thank you for your review.
I am sorry you have had a problem with the ink bottle we have supplied.
One of our customer service team will contact you soon to help resolve this for you.
Kind Regards
Marianne


Rated 5 out of 5 stars

Stephen solved my issue with…

Stephen solved my issue with incompatible cartridges immediately. Replacement cartridges were in the mail promptly, the next day. All is well. How wonderful to depend on a company to live up to their promise: 100% guaranteed, without delay, without quibble.
I will continue business with this company; dependable, prompt, helpful. Top notch.

Reply from Cartridge People

Dear Sylvia
Thank you for leaving the lovely review regarding the help Stephen gave resolving your problem.
I will ensure he receives your kind comments.
Many thanks
Marianne

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Rated 5 out of 5 stars

Great Cartridge Company

Excellent service from George at Cartridge People.
I had an issue with a compatible HP cartridge which was sorted very quickly.
Have used this company many times before and have always found them to be very professional!!..
HIGHLY RECOMMEND!!

Reply from Cartridge People

Good afternoon Paul
Thank you for your review.
I am sorry that you had a problem with the cartridge supplied, but it's great to hear this was resolved quickly.
Kind Regards
Marianne


Rated 5 out of 5 stars

Just a note to say your customer…

Just a note to say your customer service yesterday in sorting out the ‘non working’ of my Canon printer was sensational.

Your man did not get off the phone until the issue was sorted. And the result was top notch .... the urgent CD disc printing was completed and our reputation was saved ... thank you again.
Dec [Cluskey]

Reply from Cartridge People

Good morning
Thank you for taking the time to leave your review.
Your fabulous comments will be shared with the team, it's lovely to hear such positive words.
Kind Regards
Marianne


Rated 5 out of 5 stars

Missed delivery

Contacted Cartridge People as we hadn't yet received our delivery, they were very efficient with dealt with straight away. It turned out that the courier wasn't able to deliver but failed to leave a missed you card.
Cartridge People have now arranged for a re-delivery :)

Reply from Cartridge People

Good morning
Thank you for your review.
I am sorry that you were not updated by the courier regarding your delivery, they are usually very reliable.
I am pleased to read that a re-delivery has been organised.
Kind Regards
Marianne


Rated 5 out of 5 stars

Kudos to Emma

We are a Legal Services company and had to urgently print a large volume of docs. Ordered two large capacity cartridges for urgent delivery before noon by DPD. Tracking showed that they had gone to the neighbouring address and they would try again the next day!! Called Cartridge People as our stress levels peaked. Emma called back and sorted everything out with DPD to immediately get the driver to re-deliver and saved the day. To top that, she also refunded our additional urgent delivery charge. Thank you again Emma. You guys have set the bar for Customer service real high.

Reply from Cartridge People

Dear George,

Thank you for taking the time to leave a review for Emma, I will pass on your comments to her.

Kind Regards
Louise

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Rated 5 out of 5 stars

Great company to deal with

Cartridge People offer an excellent service. Very competitively priced. Customer service is great, quick response and very courteous. Thank you.

Reply from Cartridge People

Dear Jane,

Thank you for taking the time to leave us a review, I will pass on your comments to the team.

Kind Regards
Louise


Rated 5 out of 5 stars

Inks without Tears …

I regard the people at cartridge supplies as my reliable pals in the management of my printer inks and printing paper. Swift delivery of orders post free, and altogether a very pleasant experience.

Reply from Cartridge People

Good afternoon John,

Thank you for your kind review, if we can help further please do let me know.

Kind regards,
George


Rated 5 out of 5 stars

Great customer service from George

Great customer service from George, took time to give advice and help with my issue. Quick in responding, sound advice and replacement cartridge sent straight away, no quibbles.

Reply from Cartridge People

Good morning Ian,

Thank you for your kind review, I will forward your appreciation on to George, he'll have been more than happy to have helped.

If we can help further please do let me know.

Kind regards,
Sarah

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Rated 5 out of 5 stars

Excellent customer service from George

Excellent customer service from George. My cartridges
seemed to have got lost in the post. George promptly made some contingency plans, but in the event they were not needed as my order was delivered on the following day.

Reply from Cartridge People

Good morning Kenneth,

Thank you for your kind review, I will forward your appreciation on to George, he'll have been more than happy to have helped.

If we can help further please do let me know.

Kind regards,
Sarah


Rated 5 out of 5 stars

A recent cartridge didn't work

A recent cartridge didn't work and the printer wouldn't operate. Spoke to George who was v. helpful. We decided it was a duff cartridge. Another taken from my stock worked and a substitute for the useless one is on its way.

Thanks

Reply from Cartridge People

Good morning Andrew,

Thank you for your kind review, I will forward your appreciation on to George, he'll have been more than happy to have helped.

If we can help further please do let me know.

Kind regards,
Sarah


Rated 5 out of 5 stars

I was a first time customer but had…

I was a first time customer but had problems installing the colour ink cartridge. I emailed Customer Services and had a very prompt and helpful reply from Marianne. I selected to have a replacement which arrived the next day and was fitted with no problems. I can highly recommend this company, my order arrived speedily and my emails were answered promptly and in a friendly, efficient and effective way.

Reply from Cartridge People

Good morning Jennifer,

Thank you for your kind review, I will forward your appreciation on to Marianne, she'll have been more than happy to have helped.

If we can help further please do let me know.

Kind regards,
George

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Rated 5 out of 5 stars

Great customer service

I ordered cartridges recently for one of our printers, then it broke down and we had to get a new one. I emailed customer service to return the unused cartridges. Nikki was extremely helpful from start to finish, and I was able to return the unused cartridges and get a credit to my account or a refund to my card, whatever was easier for me.

Reply from Cartridge People

Good morning,

Thank you for your kind review, I will forward your appreciation on to Nikki, she'll have been more than happy to have helped.

If we can help further please do let me know.

Kind regards,
George


Rated 5 out of 5 stars

Faulty printer

Excellent help from Stephen having run into problems with our printer. Many thanks

Reply from Cartridge People

Good Afternoon,

Thank you for taking the time to leave your feedback, your kind words are very much appreciated.

I will be sure to pass your feedback on to Stephen, he will be very pleased to hear you are happy with the service provided.

Should you require any further assistance please don't hesitate to contact us.

Kindest regards,

Becky


Rated 5 out of 5 stars

Great after sales service

Been delighted with the after service support from both Hannah and Craig. A couple of minor issues were dealt with swiftly and in a fair way so full marks for customer service.

Reply from Cartridge People

Good Afternoon,

Thank you for taking the time to leave your feedback, your kind words are very much appreciated.

I will be sure to pass your feedback on to Hannah and Craig, they will be very pleased to hear you are happy with the service provided.

Should you require any further assistance please don't hesitate to contact us.

Kindest regards,

Becky