Chrono24 Reviews

22,833  Excellent
TrustScore 5 out of 5


In the Watch Store category

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Reviews  22,833

Rated 5 out of 5 stars

Excellent watch buying website

Excellent watch buying website. Very responsive and quick to process payment and all other parts of the buying process. Very happy to have used this website and really trust it’s reputation.

Rated 1 out of 5 stars

Customer Service is Cretinous & Disinterested.

After reading some good reviews on trustpilot (!) - I opted to sell my Rolex on Chrono 24. They never managed to get me past the 'verification' - a technical issue they said - but they didn't even bother to notify me or get me sorted by the mails I sent them. Waited 5 days. Customer service had all the agency of chloroform - and standard obfuscation and banalities. Never managed to list my watch - as they sent me another form to fill in 5 days later for some extra third party checks. Completely non-professional, incompetent and disinterested. Very poor for a company that professes to be so good at this. Caveat Emptor.

Reply from Chrono24

Dear John,

first of all we apologize for the inconvenience.

Our marketplace requires specific steps to provide maximum security for our users.

If you have any further questions in the meantime, please don't hesitate to contact us again via email or via telephone, Monday to Friday from 9:00 a.m. to 6:00 p.m. CET.

We hope that you understand, and we look forward to your next visit to Chrono24.

Thank you in advance.

Kind regards,
Your Chrono24 Team

Rated 5 out of 5 stars

Purchase of a Rado

The reassurance that the seller had been vetted, the ability to communicate with the seller, and the fact that the watch turned out to be everything it was presented to be, made the purchase of my Rado a wonderful experience.