Pacifica Group Reviews

3,034  Excellent
TrustScore 4.5 out of 5

4.5

In the Repair Service category

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Reviews  3,034



Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Jamie 3183 messaged me the night before to give me a time then messaged the morning of the appointment to say was in his way! Explained what was wrong and replaced the part. Was very helpful and service was really quick. Definitely recommend

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Rated 5 out of 5 stars

Engineer Jamie 3183

Engineer Jamie 3183 rung me to say he was on his way he arrived promptly within the time slot. Carried out the problem on my detergent dispenser drawer for my washing machine very quickly and got it sorted and was very polite.


Rated 4 out of 5 stars

Engineer arrived promptly within time…

Engineer arrived promptly within time slot. Carried out repair quickly and efficiently, was very polite and amicable. One criticism with regard to booking repair was that there was insufficient notice of timeslot, 24 hours notification of timeslot would be more helpful.

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Rated 5 out of 5 stars

I would like to leave a review for…

I would like to leave a review for julie meldrum , i have just spoken to julie and she was fantastic at dealing with my querys and has got my job booked, super efficent service and very polite
Thanks so much julie 😊👌👍 A+ customer service


Rated 5 out of 5 stars

Job 3858

Job: 3858
Tony is very nice, well prepared for the job. He sorted out the problem of the fridge and fixed it quickly.
He has brought some parts just in case we need those, he’s very thoughtful.

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Rated 5 out of 5 stars

Excellent service

The customer service representative, i think her name was "Elaine" was very helpful, polite and friendly. She put me at ease during our conversation and made sure she made each point clear and easy to follow.

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Rated 5 out of 5 stars

Engineer came to fix cooker

Jamie 3183 text to say he would be arriving on time
He was polite, answered any questions, got on with the job.
He identified the fault on the cooker.
He helped adjust the strip light in the kitchen which he didn't need to do.

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