SpareFoot Reviews

39,717  Excellent
TrustScore 4.5 out of 5

4.4

In the Warehouse category

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Reviews  39,717



Rated 5 out of 5 stars

Tony is GREAT

Tony, Tony, Tony is amazing and so very helpful! It was a shock and surprise because any customer service is extremely POOR with other companies and major corporations. Even the simple task of getting your medication is a tortured experience in today’s day and age. Tony was so helpful and looking out for exactly your best needs. Amazing, Marvelous and Wonderful!


Rated 1 out of 5 stars

I booked 2 units but when I arrived at…

I booked 2 units but when I arrived at the facility only one of the units had been booked. I called spare foot and was told they’d have to start a new application for the second unit. However the price was now $100 more per month. The rep I talked with said if I complained it wouldn’t change anything, it would only get joselyn in trouble.

I wonder if the companies using the services of sparefoot know this type of mistake is being made?

Reply from SpareFoot

Hi, thank you for your feedback. We understand that it was a challenging experience to have. One of our agents will be getting in touch with you to figure out where we went wrong, and how we can improve. We look forward to chatting with you to see how we can make things right.


Rated 1 out of 5 stars

I had a reservation but no one from Top Gun returned my call

I had a reservation but no one from Storage place called me back. I was counting on a call from Top Gun Storage and never received one. I was counting on looking at storage units too but again how can I look at units when no one called me back. Ridiculous

Reply from SpareFoot

Hi, thank you for your feedback. We understand that it was a challenging experience to have. One of our agents will be getting in touch with you to figure out where we went wrong, and how we can improve. We look forward to chatting with you to see how we can make things right.


Rated 5 out of 5 stars

Highly Recommend SpareFoot

SpareFoot made it easy for me to reserve my storage unit at E-Z-Storage-Marina and they provided a promotional discount off the 1st 2 months which the storage company had no problem accepting. SpareFoot had lots of other storage locations and sizes as well. I highly recommend them.


Rated 4 out of 5 stars

Booking was easy

Booking was easy, only complaint if any is, when reviewing my name, the customer service representative used my middle name as my first name, causing some confusion at the time of check in at the facility.


Rated 1 out of 5 stars

The online person Jonny did every thing…

The online person Jonny did every thing possible to meet my request. When I went to Storcal storage I was disappointed. There were trash on floor,trash can full ,unit space with dry wall and not painted, trash on elevated floor. Just because your business may be in a lower class areas, it does mean you should not take pride in your building. What is the reason the storage walls are not painted. The gentle that worked there said, you get what you pay for.

Reply from SpareFoot

Hi, thank you for your feedback. We understand that it was a challenging experience to have. One of our agents will be getting in touch with you to figure out where we went wrong, and how we can improve. We look forward to chatting with you to see how we can make things right.