Yodel Reviews

430,904  Great
TrustScore 4 out of 5

4.1

In the Courier Service category

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Reviews  430,904



Rated 1 out of 5 stars

Flowers for Mothers Day

I ordered Flowers for Mothers Day, to be delivered on the Saturday. We received a text from Yodel claiming the delivery had been made and left in a porch. It transpired the delivery was made to the wrong address. Yodel customer services were appalling and took no ownership of the issue (Luckily, Marks and Spencers, who the order was placed through, were fantastic and arranged a replacement delivery) I would never choose to use Yodel again, their service was a disgrace.


Rated 1 out of 5 stars

Not happy with Yodel at all

Not happy with Yodel at all. The only one who will not find my address on multiple times, parcel lost, only confort that parcel will arrive tomorrow, but tomorrow never comes


Rated 1 out of 5 stars

Delivery left on step no attempt to knock

The delivery was made on time, however no attempt was made by the driver to attract any attention by knock on the door or ringing the doorbell despite me being at home, the parcel was left on the door step in full view, did not wait for any response to the ‘tickle’ they must have done to the door. The only reason I knew a delivery had been made was due to the email I received telling me do. Very disappointed


Rated 1 out of 5 stars

Absolutely disgusted with the service…

Absolutely disgusted with the service of Yodel! Driver rang bell I saw him coming to my door and asked him to wait one minute while I moved my 15 year old dog from in front of my door. It was only about 30 seconds, as I opened my door driver was driving off down the road. I needed him to just put my parcel inside my front door as it was heavy.
There was absolutely no customer service from this driver! 😡


Rated 4 out of 5 stars

Ring the bell next time!

Very efficient service, the only reason I'm giving 4 stars and not 5 is that I was home but they didn't ring the bell and just left it outside the door